Dear Players,

Thank you for your support of Dragon Ball Z Dokkan Battle.

Due to changes to the verification mechanisms of Google Play and the App Store, some players were unable to log in 2025-06-10 06:00 UTC - 2025-06-13 08:53 UTC.

In response to this situation, we have temporarily adjusted the verification process, which is scheduled to be restored at a later date.

If your device falls under any of the following conditions, you may not be able to log in to the game and will receive messages such as "User authentication failed" or "An unknown error has occurred".

- Google Play (Android) users 1. Devices that downloaded the app outside Google Play Please proceed with data linking and then go to Google Play to reinstall the game.

2. Devices that are not signed in to Google Play Please sign in to Google Play again.

3. Devices that are outdated or not supported by Google Please play the game with a device supported by Google.

- App Store (iOS) users 1. Devices with an older iOS version Some issues may be caused by the operating system version. We recommend updating to iOS 15 or later.

2. Network connection or device time settings Please make sure your network connection is stable and that "Set Automatically" is turned on in the "Date & Time" settings.

We apologize for the inconvenience caused. Please refer to the above instructions to check the status of your device and the app as soon as possible.

Due to this login issue, the following actions will be taken.

- Applicable players Players whose devices fall under any of the above conditions and were unable to log in to the game after the maintenance on 2025-06-10 06:00 UTC until 2025-06-13 08:53 UTC.

- Actions - 1 Dragon Stone will be distributed. - Any consecutive login record that was interrupted during the period in which the issue occurred will be automatically continued.

* Your Consecutive Login Bonus will not be affected by this issue.

- Claim Period Distributed sequentially starting from 2025-07-09 07:00 UTC.

* The Dragon Stone will be sent directly to your Gift Box.

We sincerely apologize for any inconvenience caused.

We hope you continue to enjoy playing Dragon Ball Z Dokkan Battle.